Find clear answers about accounts, deposits, withdrawals, promotions and games. If your query is not covered here, please contact the customer service team for assistance.
General
Account
Payments
Promotions
Games
General Questions
What is w567?
w567 is an online gaming platform offering Cards, Mini Games, Slots, Live games, Sports, Fishing, Lottery and Demo options. Available Slot providers include PG, PP and HB, while PP also supplies Live and Demo content. Play responsibly and remember that game outcomes should never be treated as a guaranteed source of income.
How can I assess game safety and randomness?
Random numbers, pseudo-random numbers and unpredictability are different concepts. A general algorithm demonstration cannot establish how a particular game operates or prove that its results are fair. Review the relevant game information and terms before playing, and contact customer service if you need help understanding platform features.
How old must I be to use the platform?
You must confirm that you are over 18 and have read and accepted the User Agreement before registering. Gambling is for adults only and should always be approached responsibly.
Account Questions
How do I create an account?
Select the registration option and follow the on-screen instructions to set up your account. Binding registration and Google sign-in are available on the displayed account page. Check all details carefully and accept the User Agreement before continuing.
Can I open more than one account?
No. Each player may use only one account. Multiple or fraudulent accounts can result in promotion disqualification, account freezing and the possible forfeiture of remaining funds under the applicable terms.
What should I do if I forget my password?
Contact 24-hour Online Customer Service for assistance recovering your account information. Be prepared to complete any required account checks and never share your password with anyone.
Deposits and Withdrawals
Which payment methods can I use?
Open the Deposit section after signing in to view the payment options currently shown for your account. Follow the on-screen instructions and confirm all details before submitting a transaction.
What is the minimum deposit?
Deposit requirements can vary by promotion. For example, the first-deposit reward starts at a qualifying deposit of PKR 100, but this does not establish a general minimum for every transaction. Check the Deposit page and promotion terms before proceeding.
How long does a withdrawal take?
No fixed withdrawal processing time is stated. Timing may depend on account checks and the applicable transaction process. Review the withdrawal screen for current information and contact customer service if assistance is required.
Are there any transaction fees?
Transaction fees are not specified here. Review the details displayed before confirming a deposit or withdrawal, including any conditions that may apply to the selected transaction option.
Bonuses and Promotions
What promotions are available?
Available offers include first-deposit rewards, weekly loss rescue funds, daily VIP prize draws, deposit bonuses, agent rewards and cashback events for selected Live and Sports activity. Eligibility, claim periods, turnover conditions and reward limits vary, so read each promotion’s rules before joining.
How do I claim the first-deposit reward?
Register and make your account’s first qualifying deposit through Total deposit. Reward tiers begin with PKR 20 for a first deposit of at least PKR 100 and reach PKR 15,000 for at least PKR 300,000. The reward must be claimed manually on Android_H5, iOS_H5, Android_APP or iOS_APP, expires seven days after the cycle ends, and requires 5 times valid turnover before withdrawal.
What is a wagering requirement?
A wagering requirement states how much valid turnover must be completed before a promotional reward can be withdrawn. The requirement varies by offer: the First Deposit Extra Reward requires 5x valid turnover on the bonus, while the New Player Bonus requires 10x effective betting. Always check the relevant promotion rules before claiming.
Game FAQs
Which game categories are available?
The game lobby includes Hot, Cards, Mini Games, Slot, Live, Sports, Fishing, Lottery, Demo, and More. Availability may vary across Web, iOS, and Android.
Can I try games in Demo mode?
Yes. A Demo category is available for selected PP titles. It can help you understand the controls and gameplay before choosing whether to play with real money. Demo results do not predict future outcomes.
Are game results random?
Random and pseudorandom systems are designed to produce outcomes that cannot be reliably predicted by players. However, a general explanation or algorithm demonstration does not prove how a particular game is implemented or establish its fairness. Review the game rules and play responsibly.
Need more help?
The 24-hour online Customer Service team can assist with account recovery and general queries.
Customer Service
Contact Customer Service through the platform for help with your query. Response times and available options may vary.
Account Assistance
Send your query through the available Customer Service option. [email protected] Include clear details so the team can review your issue and provide a relevant response.
Guides and Tutorials
Explore platform guidance to learn how key features, promotions, and game sections work.
Security Tips
Protect your account by keeping your sign-in details private, using only your own account, and contacting Customer Service if you forget your account information or password.
Responsible Play Tips
Learn the rules before playing, set personal limits, and never treat betting as guaranteed income. No strategy can ensure a win in games with unpredictable outcomes.
Contact Us
If your question is not covered on this FAQ page, please contact the Customer Service team through the platform.
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Help option: [email protected]
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Customer Service: Available through the website
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Support availability: 24-hour online assistance
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Contact channel: Use the options currently displayed on the platform
The support team is available to review account and platform-related concerns. Provide accurate information and allow time for your request to be checked properly.
